Support
Need help? We've got you.
Browse common topics below, or reach out directly. We reply within 24 hours.
Email us directly
Our team is based in Romania (UTC+3) and replies Monday–Sunday within 24 hours.
contact@sageacademy.appAverage response time: under 4 hours
Common topics
Subscription & Billing
Manage your plan, update payment info, or cancel your subscription.
- →How to start or extend the free trial
- →Upgrading from monthly to annual
- →Cancelling your subscription (or pausing it on Google Play)
- →Requesting a refund (via App Store or Google Play)
Account & Profile
Update your goals, edit your profile, or delete your account.
- →Changing your password
- →Updating your goals
- →Requesting account deletion
- →Exporting your data (GDPR)
Technical Issues
Bugs, crashes, sync issues, or something not working as expected.
- →App crashing or not loading
- →Photo recognition not working
- →Sync issues between devices
- →Notifications not appearing
Looking for quick answers? Check out our FAQ — we've covered the most common questions in detail.
Go to FAQ